Frequently Asked Questions
FAQ
Everything about 360bag — products, production, ordering, and policies.
About the Products
What is the difference between the Standard, Sport, and Cowboy bags?
The Standard is for everyday carry — military-grade canvas, clean lines, timeless. The Sport is for active use — performance materials, ergonomic harness, hydration-ready. The Cowboy is a collector's piece — full-grain leather, aged brass hardware, hand-stitched, individually numbered. Only 36 Cowboy bags are made per year.
Why exactly 360 (or 36) units per year?
360 represents a full circle — one complete year. This is not a marketing decision; it is a production commitment. We believe scarcity created by restraint is fundamentally different from artificial limitation. The Cowboy bag is 36 units — ten times rarer than the standard production.
Are the bags waterproof?
The Standard and Sport bags are water-resistant and will withstand light rain and splashing — not submersion. The Cowboy bag, being full-grain leather, is naturally water-resistant. Treat it periodically with leather conditioner.
Is there a Women's version?
Yes. The Cowboy Women's Edition is produced in 36 units per year — burgundy/wine leather with rose gold hardware. Same construction and quality as the standard Cowboy bag.
Ordering & Shipping
Do you ship internationally?
Yes. We ship worldwide from Istanbul. Domestic orders arrive in 2–4 business days. International orders take 7–14 business days. Customs duties are the responsibility of the recipient.
What if a product sells out?
When a product sells out, it is unavailable until the next annual production cycle. We do not accept pre-orders or waitlists. Contact info@360-soft.com to be notified when next year's production begins.
Returns & Warranty
What is your return policy?
Returns are accepted within 14 days of delivery for unused products in original condition. Contact info@360-soft.com with your order number. See our full Return Policy.
What warranty do the bags carry?
All 360bag products carry a 2-year warranty against manufacturing defects — stitching failures, hardware defects, and material delamination under normal use. Contact info@360-soft.com with photos and your order number.
Our team is available Mon–Fri 09:00–18:00, Sat 10:00–15:00. We respond within one business day.
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